Powerful, Easy-to-Use Guest Feedback Software Backed by 20+ Years of Expertise
GuestInsight is a cloud-based feedback platform built for hoteliers and restaurateurs. We create guest-centric surveys designed with best practices to capture meaningful feedback efficiently. As the final touchpoint in the guest journey, our surveys balance effectiveness with ease, ensuring consistency with the brand promise and guest experience delivered throughout their visit.
Trusted by hospitality professionals for more than 20 years, our platform combines advanced data analysis tools with intuitive features to reveal actionable insights. From refining operations to optimizing performance, enhancing online reputation, and boosting direct bookings, GuestInsight's scalable solutions help hospitality businesses of all sizes optimize guest satisfaction and achieve their goals..
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Some of the world’s most respected hotels, companies, and institutions have trusted us to survey their guests & customers...
We have a scalable solution, both for the size of your team...and your budget.
GuestInsight is used by large multi-property resort companies, conference centers, hotels, small inns, restaurants, and just about every type of hospitality business in between. For more than 2 decades, we've been providing hospitality professionals with powerful, yet simple to use tools that survey their guests intuitively, analyze the responses in real-time, and deliver concise reports that distill the data into actionable metrics that help keep operations running smoothly, as well as stay ahead of online reviews and social media.
You're Not On Your Own
Our team of guest experience specialists is here to guide you through the process of survey design (including question & answer choice wording- it matters!) and delivery, feedback data handling, analysis and interpretation, and everything in between.
GuestInsight clients always have access to a real live person to answer any questions.
Survey design matters
A guest | customer experience survey that is poorly written or doesn't value a guests' time can not only lead to bad feedback data, it can frustrate survey takers and actually negatively impact the overall guest experience.
We'll make sure you ask the right questions, asked in the right way, and in the right order, to provide and pleasant experience for your guest, as well as get you great feedback data.
Powerful, yet simple to use
We get it. You have a business to run and don't need another complex "system" to learn. We've spent 17+ years continuing to perfect the art of making our interfaces simple and intuitive. We'll deliver important feedback messaging to you and your team, on your schedule, to make sure that the feedback management process fits into your workflow.
Winning the online reviews
What does that mean? Well, online reviews are a key input into consumer purchase decision making. The formula for winning includes maximizing both the number of reviews and percentage of great reviews.
GuestInsight clients have a leg up on that combination because our guest | customer experience surveys offer guests problem resolution, click-through access to post reviews, and of course actionable feedback to continually improve guest experience.
How do you like your data?
Whether you want to glean feedback insights directly from the GuestInsight dashboard and report tools, or analyze your data with other software you already use, we've got you covered. Our platform can share data via API's, to an ever-widening array of data, presentation, and business intelligence platforms. Examples of platforms we've shared data with/from include Google Suite (including Looker Studio), Microsoft Office (Excel and PowerPoint), SAP, Oracle, and Tableau.