Reviews May Be More Important Than Ever

More than 90% of new visits to restaurants and lodging properties happen after consumers look at online reviews of those businesses.

​Health & safety measures are now part of guest experience and there's a wide range of views on what people think is appropriate at any given point in time. 


Get our white paper on the importance of reviews for hospitality businesses, updated with consideration for the road back from Covid-19.

What do your guests think about your efforts to provide a safe, healthy environment?

The Covid-19 pandemic has changed how we live, work, dine, and travel. Even as we see a light at the end of the tunnel, it continues to be important to understand how the measures we've implemented to provide a safe environment we put in place align with our guests' expectations.

A few months into the pandemic, we began incorporating a short series of questions into our clients' guest satisfaction surveys to help them navigate these uncharted waters.
Get more info on how/why we did this in our free Feedback Matters video & whitepaper series...
See for yourself how it works in our self-guided survey demo.

Web-based; no hardware or software to buy.
GuestInsight is a cloud-based hospitality guest experience feedback platform that is scalable to any sized hospitality business, and budget.
For more than 15 years, we've been providing hospitality professionals with powerful, simple to use tools that survey their guests intuitively, analyze the responses in real-time, and deliver concise reports that distill the data into actionable metrics that help keep operations running smoothly, as well as stay ahead of online reviews and social media.

Simple, yet powerful and affordable.
Better than self-serve survey solutions... at the same price.
We get it. You have a business to run and don't need another complex "system" to learn. Every day, we look for new ways to making our interface simple and intuitive, both for you and your guests.

One of the most important things we've learned in all of our years of talking to consumers about their opinions is to demonstrate respect for the value of peoples' time.