Feedback Plans For Inns, Hotels, and Resorts

We've helped lodging operations, of all sizes, collect and leverage guest experience feedback since 2005.

Whether you have 1 limited service property with just a handful of rooms or dozens of full-service or resort locations, we can offe​r a solution on our platform to meet your needs and budget.
Explore ​our "out of the box" template driven Boutique Plans below, or if you need a custom solution for a larger, multi-unit organization, with complex data integration requirements, reach out to our Guest Experience Specialist Team and we'll have one of our Guest Experience Specialists contact you. Over the years, we've built some pretty complex solutions; we're happy to discuss any challenges you may face. We've got you covered!

BOUTIQUE PLANS

Our Boutique Plans use semi-custom guest satisfaction surveys to provide the most powerful and economical feedback platform for hospitality management teams. Using our core question blocks (which empower our clients to track both operational satisfaction and loyalty metrics), we build elegant guest satisfaction surveys to match each property's facilities, amenities, and services. Choose the plan below that fits your property and team's size and needs.

You may test drive the HOTELIER PLAN free for 30 days. At the end of the trial period, keep it, upgrade to TEAM or BRAND, or cancel with no further obligation. Need help finding the plan that's the right fit? Email our Guest Experience Specialist Team and we'll reach back out to discuss.

HOTELIER

$35
$45
PER MONTH (paid yearly)
$45/MO (paid monthly)
$55/MO (paid monthly)

Geared to smaller properties, with limited or no F&B outlet.



Engage up to 250 guests/month in your feedback loop.*

  • Branded Email survey & invitations
  • FVS Loyalty Questions
  • Healthy Hospitality Spaces Questions
  • Operational Attribute Ratings
  • Invite guests through vanity URL (or QR code) on receipts or send email invitations through our self-service portal or upload guest files to our platform.
  • CX Feedback Dashboard Access (1 user)
  • Email alerts (1 inbox)
  • Social Media Connect
  • Testimonial Feed
  • Coupon Codes
*EXTRAS
  • Add team members (after included 1) at $3/month/person
  • If monthly feedback engagements exceed plan capacity, additional accesses are billed at $15 per 500

TEAM

$55
$65
PER MONTH (paid yearly)
$70/MO (paid monthly)
$80/MO (paid monthly)

More comprehensive surveys, more capacity, and access for a team.


Engage up to 500 customers/month in your feedback loop.*
  • Branded Email survey & invitations
  • FVS Loyalty Questions
  • Healthy Hospitality Spaces Questions
  • Operational Attribute Ratings
  • Invite guests through vanity URL (or QR code) on receipts or send email invitations through our self-service portal or upload guest files to our platform.
  • CX Feedback Dashboard Access (3 users)
  • Email alerts (3 inboxes)
  • Social Media Connect
  • Testimonial Feed
  • Coupon Codes
*EXTRAS
  • Add team members (after included 3) at $3/month/person
  • If monthly feedback engagements exceed plan capacity, additional accesses are billed at $15 per 500

BRAND

FROM $60/LOCATION
$70/LOCATION
PER MONTH(paid yearly)
$75/MO (paid monthly)

$85/MO (paid monthly)

For businesses with multiple locations. Same features as TEAM, with an added analytics layer to compare results from locations.
Engage up to 500 customers/month/location in your feedback loop.*
  • Branded Email survey & invitations
  • FVS Loyalty Questions
  • Healthy Hospitality Spaces Questions
  • Operational Attribute Ratings
  • Invite guests through vanity URL (or QR code) on receipts or send email invitations through our self-service portal or upload guest files to our platform.
  • CX Feedback Dashboard Access (3 users)
  • Email alerts (3 inboxes)
  • Social Media Connect
  • Testimonial Feed
  • Coupon Codes
*EXTRAS
  • Add team members (after included 3) at $3/month/person
  • If monthly feedback engagements exceed plan capacity, additional accesses are billed at $15 per 500