GuestInsight: Powerful, simple-to-use, guest experience management tools.

Fan Value Score, the most reliable predictor of guest loyalty, is based on our 30+ years of consumer opinion survey experience.  

This 4 minute video outlines our process of determining who, among your guests, is likely to be loyal. See why hospitality businesses have been relying on our model, over ​others like Net Promoter Score, for more than 13 years.
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Got guests?
We have a scalable solution, both for the size of your team...and your budget.
GuestInsight is used by large multi-property resort companies, conference centers, small inns, restaurants, and just about every type of hospitality business in between.
Q: Why Us? 
A: It's what we do, how we do it, how long we've done it, and who we've done it for...
GuestInsight is operated by a team that's been collecting, analyzing, and reporting opinion data via the Internet since 1999. Personally, I've been in consumer survey research for more than 30 years.

Some of the world’s most respected companies and institutions have trusted us to survey their customers...learn more.

Jeff Robbins
Founder