Some of the world’s most respected companies and institutions have trusted us to survey their customers...
GuestInsight is a cloud-based hospitality guest experience feedback platform that is scalable to any sized hospitality business, and budget.
For more than 15 years, we've been providing hospitality professionals with powerful, yet simple to use tools that survey their guests intuitively, analyze the responses in real-time, and deliver concise reports that distill the data into actionable metrics that help keep operations running smoothly, as well as stay ahead of online reviews and social media.
Got guests?
We have a scalable solution, both for the size of your team...and your budget.
GuestInsight is used by large multi-property resort companies, conference centers, small inns, restaurants, and just about every type of hospitality business in between.
We have a scalable solution, both for the size of your team...and your budget.
GuestInsight is used by large multi-property resort companies, conference centers, small inns, restaurants, and just about every type of hospitality business in between.
Why hospitality professionals have been choosing GuestInsight since 2005...
The importance of feedback to businesses is paramount in today's review fueled purchase economy. As such, its importance to both you and your guests must be prioritized and not bundled with sales and marketing messages. By only combining the "ask" for feedback with a thank you for their business, our clients are aligned with our belief that this demonstrates to guests how important their perspective is.
We get it. You have a business to run and don't need another complex "system" to learn. We've spent 15+ years continuing to perfect the art of making our interface simple and intuitive, both for you and your guests.
One of the most important things we've learned in 30+ years of talking to consumers about their opinions is to demonstrate respect for the value of peoples' time. Prioritize your goals and get to the point; in today's uber-connected society, it's more important than ever. Our streamlined guest surveys and intuitive survey interface is a great demonstration of this to our clients' guests. |
While a guest is taking their survey, our software is keeping score on the fly. Happy guests are offered the option to share their comments via Social Media.
Less satisfied guests are offered a direct contact from management in order to try to resolve any open issues and win back the guest's favor. Read more »
The Fan Value Score (FVS) is a metric that tracks several drivers of loyalty. Our proprietary algorithm assigns each of your guests a loyalty strength value, which has 3 key loyalty components "baked in"; the likelihood that the guest will come back; whether they'd recommend your business, and how you measured up to their expectations. Once calculated, we offer you a view of your property both from the perspective of your average FVS, as well as the distribution of FVS across your guest base. Digging deeper, we can offer you the ability to segment and target varied marketing messaging based on FVS.
Check out the highlights of how we put Market Research science at the fingertips of our clients; our guest satisfaction survey models and analytics are built on 30+ years of research experience. Read more » |
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WHAT DO YOUR GUESTS THINK ABOUT THE MEASURES YOU'VE TAKEN TO PROVIDE A SAFE, HEALTHY ENVIRONMENT? |
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Get more info on how/why we began and continue helping our clients get feedback on health & safety protocols in our free Feedback Matters video & whitepaper series...
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