WHAT DO YOUR GUESTS THINK ABOUT THE MEASURES YOU'VE TAKEN TO PROVIDE A SAFE, HEALTHY ENVIRONMENT?
The Covid-19 pandemic has changed how we live, work, dine, and travel. Even as we see a light at the end of the tunnel, it continues to be important to understand how the measures we've implemented to provide a safe environment we put in place align with our guests' expectations.
A few months into the pandemic, we began incorporating a short series of questions into our clients' guest satisfaction surveys to help them navigate these uncharted waters.
2+ years on, it's still important to gauge guest sentiment around this issue so as to better understand when health & safety policies should be adjusted.
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Learn how/why we began helping our clients get feedback on new health & safety protocols in our free Feedback Matters video & whitepaper series...