Do you have time to answer a 15 minute survey? 
​
Neither do your guests.

In 2022, we have a shorter window of opportunity than ever before to get and keep the attention of your guests to provide feedback. Let us help you use it wisely.

It's all about our experience and the features we've built into our services to maximize that opportunity, as well as make it just as easy and efficient for you to digest and act on guest feedback.

Open Lines of Communication
​Social Media Integration

We view the guest survey as more than just an opportunity to collect information. Our survey software includes connectivity tools that evaluate a guest's responses as they are entered and offer communication options depending on those responses.

Our "Alert" feature has been an indispensable client tool since we launched the service in 2005. During the survey, all guests are given the option to request contact from management. Depending on the guests' survey answers, the wording of that option varies; for example, a guest who has indicated that their stay did not meet expectation might be prompted by "We're sorry your stay did not meet your expectations. May we contact you to discuss your visit?"

For "happy" guests, that wording is changed and those guests are also offered the opportunity to share their comments on a testimonial page that you can link to or embed in your website. Links to individual comments and the testimonial page may also be shared automatically via social media.

Put the science of market research technology to work for you.

Our guest satisfaction surveys and reporting analytics are built on 30+ years of research experience.

Tap into the key drivers of guest loyalty by knowing the score; the Fan Value Score, that is. Learn more about this key metric that's been helping our clients understand which, and how many, of their guests are likely to positively influence future business.

Our cloud analytics tools are intelligently designed to get you to actionable information quickly; understand what's working great on-property and what may need a little attention. All of your survey data is distilled into trackable metrics that have been guiding our client base for 17 years.

Every aspect of our service is built on the foundation of our experience in consumer opinion research.
Read more>>

Sleek and Responsive Web Design

All of our thoughtful software wouldn't be worth a hill of beans if it wasn't combined with clean, responsive Web design

Our Web design team makes sure that our surveys and reports are easy to view and use on any Web connected device.

So whether a guest chooses to take complete their follow-up survey on an smart phone or you want to check your reports on a laptop or tablet, the interface will be clean and fast.