Who We Are
GuestInsight is the Web based guest feedback measurement service of Database Sciences Inc., a leading online market research company.
Our experience in collecting, analyzing, and reporting opinion data via the Internet over the past 10 years differentiates us from other organizations that provide similar services.
Core Values Drive Our Organization and Services
The philosophy that has always driven the services we provide for clients to collect the opinions of their guests can be summed up this way:
"Value your guests' opinions.
Respect their e-mail inboxes."
With our roots in the marketing research industry, we feel really strongly about this. If you do everything possible to respect your potential survey respondents, your results will be better. And, when you're conducting customer (or guest) satisfaction research, the way you in which you ask for opinions is vitally important in how your customers perceive your organization. In fact, how you choose to ask your guests for their feedback may be a component of your guests’ overall satisfaction with your organization.
Some other folks in the business of providing customer satisfaction surveying don't see it this way. Maybe it's because they don't have the experience we have in asking people for feedback, or because they just see surveying as another arrow in the email marketing quiver. Frankly, we believe they are wrong.
We our happy to offer more lengthy explanations why we believe our way is the best way. We prefer, however, to let you talk to our clients and let them tell you about how our services work for them. Whether you operate a small inn, a full-service resort, a convention hotel, or a chain of full service hotels, we've got somebody for you to talk to.
