GuestInsight is an economical, cloud-based, full-service hospitality feedback management solution.
We survey your guests, analyze the responses in real-time, and deliver concise reports that distill the data into simple metrics that you can track and use to monitor your operations.
And, our innovative in-survey scoring software finds your fans and gives them a voice that can be heard loud and clear on social sites. Read more »
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Our surveys are springboards for new Opportunities
While a guest is taking their survey, our software is keeping score on the fly. Happy guests are offered the option to share their comments via Social Media.
Less satisfied guests are offered a direct contact from management in order to try to resolve any open issues and win back the guest's favor.
What's your Fan Value Score?
The Fan Value Score is a single metric we introduced to easily track several drivers of loyalty. It's derived from a proprietary algorithm that tracks the likelihood that guests will; recommend your property, return to your property, and whether your are meeting guest expectations.
Check out the highlights of how put Market Research science at the fingertips of our clients; our guest satisfaction survey models and analytics are built on 30 years of research experience.